Our family spent about 6 weeks going in and out of Petland Racine. We spent hours with a variety of pups and had a lot of discussion with the staff. We found the store to be clean and always full of customers. My wife and I had several discussions with the store owner, Adam. He has been with Petland for 20 years and took over this store 3 years ago. He answered our questions on their breeders to include how pups were raised, space for them, transportation to the store, and the tracking of genetic defects. A number of photos with information were available on many of the breeders they used. I took Petland for their word and did not personally check into each breeder. A vet I play tennis with and not associated with Petland, told me he has seen some excellent dogs come from the store.
We decided to buy two pups, a Cavalier King Charles Spaniel and a miniature Australian Sheppard. The Aussie was vibrantly healthy and the Cavalier had the slightest hint of a puppy cough (which they made aware to us from the start and which they provided medication). The animal was cleared by their vet the day we brought him home.
The dogs were expensive compared to buying from a local breeder, but Adam did some trimming of the cost for a number of reasons. I think the full range of support with access to a variety of pups, microchip registration, confidence in the AKC/APRI, their research into their breeders, warranties, education aids and the several vet screenings done on each animal, offset things I wasn’t sure I would get from a local breeder. How long would it take me to truly be informed on all those areas?
Petland employee Natalie, spent a whopping 2.5 hours with us the night we brought the dogs home, covering the myriad of details that need to be addressed. All in all, so far as we don’t run into any future issues that aren’t handled properly, the experience was VERY positive. Most importantly, WE LOVE THE NEW PUPS